FAQS

How is Search Public Records different from the competition?

Search Public Records was founded with the mission of making it safe and easy for people to find and learn the truth about each other. By providing our members fast, easy and affordable access to public records, members can quickly make informed decisions about individuals they interact with. Historically, access to public records was difficult to obtain - that's where Search Public Records comes in. Search Public Records levels the playing field by utilizing cutting edge technology to provide its members with the most complete background information available. Learn more at our About Search Public Records page.

Where is Search Public Records located?

Our headquarters is located at:
315 Meigs Road
Suite A292
Santa Barbara, CA, 93109

How do I know Search Public Records is secure?

Search Public Records uses 128-bit Secure Socket Layer (SSL) data encryption. To make sure your data is secure on our website and any other website on the internet check for these two factors:

Is there a padlock in the corner of your browser? This icon indicates that any transaction made on this site is secure.

Does your URL start with "https://"? A URL that begins with "https://" is also an indication that your information is being transmitted through a secure server, so be vigilant in checking to see if your web pages begin their URL with this before entering personal information like credit card numbers.

What is the trial fee for?

We don't charge you for every report you create. Our trial comes with unlimited access to all the data in our database, as well as the ability to make as many reports as you want during the 7-day full access trial. We give you access to an unlimited amount of data from the very beginning, so our small fee continues to help us give this experience to future members.

How much does the Search Public Records service cost?

For a low flat fee of $1, you can access everything Search Public Records has to offer for 7 full days. This a risk-free trial, and you can cancel at any time. If you decide to continue your membership, we charge a monthly membership fee of less than $30 a month. With this membership fee, you can create unlimited reports and continue to customize your monitoring alerts to fit with your evolving lifestyle.

Note: If you cancel after 7 days, you will incur a monthly charge. If you cancel anytime before the end of the 7-day trial, you will not be charged. Please visit our Terms of Use for complete details.

Will I get charged if I don't use the service?

Yes, as long as you have an active membership with Search Public Records. Whether you access your account every day or every other month, you will incur a monthly charge. We provide you services such as Registered Sex Offender and Location monitoring, 24/7 without you having to log into your account, Search Public Records alerts you if any of your monitored areas have new activity, keeping you updated on your safety for as long you have a membership.

If the data you provide is "public record," why do I pay for it?

We do not charge you for public data - that information is free for any citizen. What we charge for is our state-of-the-art service that gathers all available public data and consolidates it into an easy-to-read report. In addition, you don't even need to run a new report any time you want an update on someone - we do all the heavy work for you.

Without Search Public Records, you would have to visit various government offices and local departments depending on the information you wanted. Then you would wait a few days or weeks to see the information you requested. There are also other online services where you can gather information, but they charge for each individual report and they don't come cheap. Instead of paying for each individual report and waiting for the results, we create one comprehensive report for you instantly!

I signed up as a Search Public Records member, what do I do now?

Please monitor the email account that you used when you signed up to obtain your Registration Confirmation Email. The email will contain your login credentials and Customer ID. Use your User Name and Password to log in to the Search Public Records website.

What do I do if I didn't receive a Registration Confirmation Email?

Please check your Junk, Bulk, or Spam folders if you are having trouble finding the confirmation email. To ensure our emails concerning your account is not seen as spam, please confirm that [email protected] has been added to your spam filter or "safe senders" list.

If you still do not see the email, contact our member support team as soon as possible at 1-800-719-2498 to verify that your account information is correct. It is important that you keep the email address attached to your account up-to-date.

How do I log in to Search Public Records?

In your Registration Confirmation Email, you will be provided with your Username and Password. You will use these credentials to access your account through our Member Login page.

I recently moved. How do I change my contact information?

Log into your Search Public Records account and click on the "My Account" tab. From there, you will be given the option to change your contact information. Another option is to contact member support at 1-800-719-2498, and a representative will be happy to assist you.

I can't remember my password.

Please visit the Search Public Records website and click on the Member Login link at the top of the page. You will be provided the option to retrieve your password. You may also contact our member support team at 1-800-719-2498 or email [email protected].

I have moved. How do I change my address and contact information?

You can log into your Search Public Records account and click on the My Account tab. There, you will be able to change your address and contact information. Alternatively, you can call member support 1-800-719-2498. One of our member support representatives will be happy to assist.

How do I unsubscribe from your email list?

If you no longer wish to receive emails from Search Public Records, simply click the "Unsubscribe" link at the bottom of any email message you receive from us. You can also click on the "Unsubscribe Your Email Address" link which can be found at the bottom of the Search Public Records' home page. Your unsubscribe request will be honored immediately. Please note it may take up to 10 business days for your email address to be completely removed from our database.

Please note that as an active Search Public Records member, you will still receive account and billing notices through email.

How do I opt-out my public information from Search Public Records searches?

Search Public Records takes your privacy seriously. If you would like to remove your information from being displayed on Search Public Records' search results, please visit the Remove My Public Record page to make your request.

How do I cancel my membership?

We would hate to see you go! Call 1-800-719-2498 and a helpful representative will assist you with your cancellation. You can also cancel your account by logging in to your account and clicking on the "My Account" tab.

What if I still don't have an answer to my question?

If you need support at any time, please contact our friendly member support team by either:

We are available Monday through Friday from 5 AM to 9 PM PT, and Saturdays and Sundays from 6 AM - 7 PM PT. We are ready to help you every step of the way!